Contact information
Thank you for visiting ShepRoseOfficial.com. For questions about your order, shipping, returns, or general customer support, please contact us using the information below.
Customer Support
Email: support@sheproseofficial.com
Please include your order number, if applicable, so we can assist you as quickly as possible.
Order Questions
For questions about an existing order, please include:
- Your full name
- Order number
- Email address used at checkout
- A brief description of the issue
Shipping, Returns, and Damaged Items
For shipping questions, return requests, or damaged/incorrect orders, please contact:
If your item arrived damaged or incorrect, please include photos of the item and packaging so we can review the issue.
Response Time
We do our best to respond to customer inquiries within 2–5 business days. Response times may be longer during product launches, holidays, or high-volume periods.
Business Hours
Customer support is available during normal business days, excluding weekends and holidays.