Refund policy

ecause books are printed products and digital audiobooks are delivered electronically, all book and digital audiobook sales are generally final once shipped, delivered, downloaded, accessed, or made available, except where required by applicable law.

We do not accept returns or refunds for buyer’s remorse, accidental orders, change of mind, completed downloads, accessed digital content, or books that have been read, used, or damaged after delivery.

To request help with an order, you can contact us at support@sheproseofficial.com. Please include your order number and a brief description of the issue.

Items sent back to us without first contacting us will not be accepted.

You can always contact us for any return question at support@sheproseofficial.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the book is defective, damaged, or if you received the wrong item.

To help us evaluate the issue and make it right, please email support@sheproseofficial.com with:

Your order number
A brief description of the issue
Photos of the damaged book, packaging, or incorrect item received

If approved, we may offer a replacement or refund, depending on the circumstances and product availability.

For digital audiobook orders, please contact us if you experience a technical issue that prevents you from accessing or using your purchase. We may ask for your order number, account email, device/browser information, and a brief description or screenshot of the issue so we can evaluate the problem.

Exceptions / Non-Returnable Items

Signed, personalized, or specially inscribed books are final sale and cannot be returned or refunded unless they arrive damaged, defective, or the wrong item was sent, except where required by applicable law.

Digital audiobooks and other digital products are final sale once purchased, downloaded, accessed, streamed, or made available, except where required by applicable law or where a verified technical issue prevents access to the product.

We also cannot accept returns for books that have been read, used, written in, damaged after delivery, or returned without prior approval.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges for books or digital audiobooks.

If your book arrives damaged, defective, or incorrect, or if you experience a technical issue with a digital audiobook purchase, please contact us at support@sheproseofficial.com so we can evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, customers may have the right to cancel or return an order within 14 days, for any reason and without justification, except where an exemption applies under applicable law.

To be eligible for a return under this policy, the item must be in the same condition that you received it, unused, unread, and in its original packaging. You’ll also need the receipt or proof of purchase.

Personalized or specially inscribed books may not be eligible for return where permitted by applicable law.

For digital audiobooks and other digital content, the 14-day cooling-off period may not apply once the digital content has been accessed, downloaded, streamed, or made available with the customer’s acknowledgment, where permitted by applicable law.

To start a return, contact us at support@sheproseofficial.com.

International Orders

We ship select physical orders internationally where available.

International customers are responsible for all customs duties, taxes, VAT, import fees, brokerage fees, and other charges required by their country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

International shipping fees, customs duties, VAT, import taxes, brokerage fees, and related charges are non-refundable, except where required by applicable law.

Consumer rights vary by country. Nothing in this policy is intended to limit any mandatory consumer rights that may apply in your country of residence.

If an international order is refused, unclaimed, or returned due to unpaid customs fees, incorrect address information, or failure to collect the package, the customer may be responsible for the original shipping cost, return shipping cost, and any fees charged by the carrier. Any refund, if applicable, may be reduced by those costs, except where prohibited by law.

We are not responsible for delays caused by customs, international carriers, or local delivery services.

Digital Audiobooks

Digital audiobooks are delivered electronically and are not returnable once purchased, downloaded, accessed, streamed, or made available, except where required by applicable law.

Please make sure the audiobook format, product details, and account information are correct before completing your purchase.

If you are unable to access your digital audiobook due to a technical issue, please contact support@sheproseofficial.com with your order number and a description of the problem. If we determine that the issue is related to the file, platform, or delivery of the product, we may offer assistance, replacement access, or a refund, depending on the circumstances.

We are not responsible for technical issues caused by incompatible devices, unsupported software, user account errors, internet connectivity problems, or third-party platform restrictions, except where required by applicable law.

Preorders

Preorders may be canceled for a full refund before the order has shipped or, in the case of a digital audiobook, before the digital product has been released, delivered, accessed, downloaded, streamed, or made available.

We will ship or release preordered items within the timeframe stated on the product page or at checkout. If shipment or digital release is delayed, we will notify customers using the email address provided at checkout and, where required, offer the option to accept the delay or cancel the order for a refund.

Once a physical preorder has shipped, it is treated as a final sale, except for damaged, defective, or incorrect items, or where otherwise required by applicable law.

Once a digital audiobook preorder has been released, delivered, accessed, downloaded, streamed, or made available, it is treated as a final sale, except where required by applicable law.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier.

If tracking shows that your order was delivered but you did not receive it, please contact the shipping carrier directly.

For international orders, tracking and delivery confirmation may vary by country and carrier.

This section applies to physical products only and does not apply to digital audiobook purchases.

Refunds

We will notify you once we’ve reviewed your request or received and inspected an approved return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the refund is due to our error, such as a damaged, defective, or incorrect item, except where required by applicable law.

Digital audiobook purchases are non-refundable once downloaded, accessed, streamed, or made available, except where required by applicable law or where a verified technical issue prevents access.

If more than 15 business days have passed since we approved your refund, please contact us at support@sheproseofficial.com.