Shipping policy
Last updated: May 26, 2026
Thank you for ordering from Shep Rose Official. This Shipping Policy explains how orders are processed, shipped, and delivered for U.S. and international customers.
Order Processing
Orders are processed during normal business days, excluding weekends and holidays.
Please allow 2–5 business days for your order to be processed before shipment. During high-volume periods, product launches, signed book releases, preorders, or holidays, processing times may be longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Preorders
If a book or product is sold as a preorder, the expected shipping timeframe will be listed on the product page, at checkout, or in related order communications.
Preorder shipping dates are estimates and may change due to printing, production, fulfillment, shipping, or other delays.
If there is a significant delay in fulfillment, we will notify customers using the email address provided at checkout and, where required, offer the option to accept the delay or cancel the order for a refund.
U.S. Shipping
We ship orders within the United States, including select U.S. territories where available.
Shipping rates and delivery options will be shown at checkout.
Estimated delivery times begin once the order has been shipped, not when the order is placed. Delivery times may vary depending on the shipping method selected, carrier delays, holidays, weather, or other circumstances outside our control.
International Shipping
We ship select orders internationally where available.
International shipping rates and delivery options will be shown at checkout. Delivery times vary by country, carrier, customs processing, and local delivery services.
International customers are responsible for all customs duties, taxes, VAT, import fees, brokerage fees, and any other charges required by their country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.
We are not responsible for delays caused by customs, international carriers, or local delivery services.
Customs, Duties, and Import Fees
For international orders, customs duties, taxes, VAT, import fees, brokerage fees, and similar charges are the responsibility of the customer.
If an international order is refused, unclaimed, or returned due to unpaid customs fees, incorrect address information, or failure to collect the package, the customer may be responsible for the original shipping cost, return shipping cost, and any fees charged by the carrier. Any refund, if applicable, may be reduced by those costs, except where prohibited by law.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incomplete or incorrect shipping address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@sheproseofficial.com. We cannot guarantee that address changes can be made after an order has been placed.
Lost, Stolen, or Missing Packages
We are not responsible for packages marked as delivered by the carrier.
If tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier directly for assistance.
For international orders, tracking and delivery confirmation may vary by country and carrier.
Damaged Packages
Please inspect your order upon delivery.
If your book arrives damaged, defective, or you receive the wrong item, please contact us at support@sheproseofficial.com with your order number, a brief description of the issue, and photos of the damaged book, packaging, or incorrect item received.
Damaged, defective, or incorrect orders are handled according to our Return & Refund Policy.
Shipping Delays
Estimated delivery dates are not guaranteed unless expressly stated.
We are not responsible for delays caused by carriers, customs, weather, natural disasters, holidays, incorrect addresses, or other circumstances outside our control.
Contact
For questions about shipping, delivery, or your order, please contact us at:
Please include your order number so we can assist you quickly.